Project
Government Services Bot
Multi-lingual conversational system serving citizens across provincial services. Handles ~50K interactions monthly.
A multilingual conversational system that helps people find and understand provincial services. The system handles approximately 50,000 interactions each month while maintaining clear escalation paths to human support.
Engineering focus
The implementation emphasizes retrieval quality, accessible language, privacy controls, and operational visibility. Content owners can update service information without application releases, and the team can measure unanswered questions to prioritize improvements.